At Zhenabia, every order is shipped with DHL Express — fast, secure, and fully trackable.
Because each country’s regulations are different, we believe in being fully transparent so there are no surprises. 🌿

 

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📦 Processing Time

• Orders are shipped within 1–3 business days after payment confirmation.

• We ship from Turkey or Dubai, depending on where your piece is stocked.

 

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💌 Shipping Rates

• Free DHL Express Shipping for all orders $250 USD and above.

• Orders below $250 USD: Flat $20 USD worldwide.

 

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⏳ Estimated Delivery Times

• Europe & Middle East: 2–5 business days

• USA & Canada: 3–6 business days

• Australia & Asia-Pacific: 4–8 business days
  (Delivery times may vary due to customs clearance.)

 

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⚖️ Customs & Import Taxes

• Every country has different import rules — customs duties, taxes, or fees are the buyer’s responsibility.

• DHL will contact you directly if any charges are due before delivery.

• We cannot control or predict these fees, so we recommend checking your country’s import policy before purchasing.

• If you refuse delivery due to unpaid customs, return shipping costs and any related fees will be deducted from your refund.

 

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🔄 Returns & Exchanges

• Returns accepted within 14 days of delivery.

• Items must be unused, in original condition, with tags and packaging.

• Return shipping is paid by the customer, unless the item arrived faulty.

• Refunds are processed after inspection, minus any shipping/customs fees.

 

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🌎 Extra Notes

• Some remote areas may incur a DHL surcharge — we’ll notify you if applicable.
  

• For urgent orders, contact us — we’ll arrange the fastest solution possible.