Zhenabia Worldwide Shipping Policy & FAQ

At Zhenabia, every order is shipped with DHL Express — fast, secure, and fully trackable.
Because each country’s regulations are different, we believe in being fully transparent so there are no surprises. 🌿

 


📦 Processing Time

  • Orders are shipped within 1–3 business days after payment confirmation.

  • We ship from Turkey or Dubai, depending on where your piece is stocked.

 


💌 Shipping Rates

  • Free DHL Express Shipping for all orders $250 USD and above.

  • Orders below $250 USD: Flat $20 USD worldwide.

 


⏳ Estimated Delivery Times

  • Europe & Middle East: 2–5 business days

  • USA & Canada: 3–6 business days

  • Australia & Asia-Pacific: 4–8 business days
    (Delivery times may vary due to customs clearance.)

 


⚖️ Customs & Import Taxes

  • Every country has different import rules — customs duties, taxes, or fees are the buyer’s responsibility.

  • DHL will contact you directly if any charges are due before delivery.

  • We cannot control or predict these fees, so we recommend checking your country’s import policy before purchasing.

  • If you refuse delivery due to unpaid customs, return shipping costs and any related fees will be deducted from your refund.

 


🔄 Returns & Exchanges

  • Returns accepted within 14 days of delivery.

  • Items must be unused, in original condition, with tags and packaging.

  • Return shipping is paid by the customer, unless the item arrived faulty.

  • Refunds are processed after inspection, minus any shipping/customs fees.

 


🌎 Extra Notes

  • Some remote areas may incur a DHL surcharge — we’ll notify you if applicable.

  • For urgent orders, contact us — we’ll arrange the fastest solution possible.