Shipping policy

hank you for shopping with Zhenabia. Here's everything you need to know about our shipping policy:

Processing Time: Our team will process your order within 2-3 business days from the date of purchase. During high-volume periods such as holidays, processing times may be longer.

Shipping Methods: We offer standard shipping through our trusted shipping partner DHL Express. Shipping times may vary depending on your location and shipping method, usual delivery is 3-5 business days worldwide.

Shipping Rates: We offer free shipping on orders over $150. For orders under $150, shipping fees will be calculated based on the shipping method and location.

International Shipping: We offer international shipping.

***Customs and Import Taxes: Customers are responsible for any customs duties, import taxes, or fees that may apply to their orders. These charges are determined by your local customs office and are beyond our control. If you have questions about these charges, we recommend contacting your local customs office for more information.

Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on our website or through our shipping partner's website.

Delivery: Zhenabia is not responsible for any delays or damages caused during the delivery process. If you have any issues with your delivery, please contact our customer service team for assistance.

Returns: Please refer to our refund policy for information on returns.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team at nisan@zhenabia.com.