Shipping policy
SHIPPING POLICY
Effective from 31 August 2026
Thank you for shopping with Zhenabia. Below you’ll find everything you need to know about our worldwide shipping process.
Processing Time
Orders are processed within 2–3 business days from the date of purchase.
During high-volume periods, holidays, special launches, or collection releases, processing times may occasionally be slightly longer.
Worldwide Shipping
We ship worldwide from Türkiye using trusted international courier partners.
Depending on the destination, your order may be shipped via FedEx, UPS, Aramex, or another selected international delivery partner.
The courier and shipping service are selected by Zhenabia based on the destination, service availability, and the most suitable delivery option for each shipment.
Estimated delivery time: 2–9 business days worldwide.
Delivery estimates begin once your order has been dispatched and do not include our 2–3 business day processing time.
Please note that delivery times are estimates and may vary depending on the destination, customs processing, local courier operations, public holidays, or circumstances outside our reasonable control.
Shipping Rates
We offer free worldwide shipping on orders of $500 and above.
For orders under $500, the applicable international shipping fee will be displayed at checkout.
International Shipping, Duties & Taxes
We ship internationally to destinations worldwide.
Where duties and taxes are collected at checkout, the applicable import charges are prepaid as part of your order and you should not be required to pay those charges again upon delivery.
Where duties and taxes are not collected at checkout, the recipient may be responsible for any applicable customs duties, import taxes, handling fees, or other charges imposed by the destination country or local authorities.
Customs regulations and import charges vary by country and are determined by the relevant local authorities.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
You can use the tracking link provided in your email to follow your shipment directly with the assigned courier.
Please ensure that the email address, telephone number, and delivery address provided with your order are complete and accurate, as the courier may need to contact you regarding your delivery.
Unclaimed, Refused & Undeliverable Orders
Customers are responsible for monitoring their shipment and providing accurate delivery information.
If an order is returned to Zhenabia because the recipient:
- Refuses the delivery
- Does not collect or claim the shipment
- Is repeatedly unavailable for delivery
- Provides an incorrect or incomplete delivery address
- Fails to respond to necessary communication from the courier or customs authorities
the original shipping cost and any return shipping costs incurred may be deducted from the refund.
Any additional customs, duties, handling, storage, or return-related charges incurred as a result of the returned shipment may also be deducted from the refundable amount where applicable.
Shipping and return transportation costs paid to courier partners are non-refundable.
Customs & Delivery Delays
International shipments may occasionally be subject to customs inspections or additional processing by authorities in the destination country.
Zhenabia is not responsible for delays resulting from circumstances outside our reasonable control, including:
- Customs processing or inspections
- Courier or local delivery operations
- Weather conditions
- Public holidays
- Local transportation disruptions
- Incorrect or incomplete customer information
- Other unforeseen international shipping delays
If you experience an issue with your shipment, please contact us and we will do our best to assist you and communicate with the relevant shipping partner where necessary.
Returns & Exchanges
Shipping times and policies for returns and exchanges may differ from the original delivery.
Please refer to our Returns & Refund Policy for complete information regarding returns, exchanges, eligibility, and associated shipping costs.
Contact
If you have any questions regarding your order or shipment, please contact us at:
We’re always happy to help.